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50 Ways To Get Through Phone Systems
VOIP-News has a list of 50 ways to get through to a real, live, not necessarily well-trained CSR on phone systems. We’re posting this not just because their first tip is “Read the Consumerist,” but...
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RCN Tech Support Keeps Customer On Hold For Seven Hours And Counting
Meredith has been on hold with RCN’s tech support line for over seven hours now. She’s put down the phone and keeps doing other things, but whenever she goes back to see if they’ve finally disconnected...
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The Mystery Of the 8-Hour RCN Hold Time
Last Friday we posted that a customer in D.C. was on hold with RCN’s tech support for over 7 hours. (And no, she didn’t sit next to the phone that entire time—she periodically checked in to see whether...
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Comcast Guarantees You Will Have Your Entire Day Wasted
We’re happy for Comcast that it’s a giant company and all, but is it really that impossible to have someone in Connecticut talk on the phone with a Connecticut-based customer about a no-show...
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AT&T Refuses To Give $3 Credit For Lack Of Service
AT&T loves your money and will not give up that money no matter what, even if it means making you waste nearly an hour of an AT&T employee’s time, which surely must be worth more than three...
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Man Spends $700 On Cell Phone Minutes To Get $700 Unemployment Check
Filing for unemployment benefits can be an exhausting bureaucratic mess, but it shouldn’t cost you hundreds of dollars. In theory. According to TV station KOB, though, a New Mexico man spent so many...
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JetBlue Takes 2 Hours And Charges $15 To Redeem Customer's Gift Card
Angela won a “Wish List” contest from American Express, which let her buy a $100 JetBlue gift card for $70. JetBlue managed to wipe out that $30 savings and any good will Angela might have felt by...
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How It Took 2.5 Hours To Stay With AT&T After My Move
What Y. wanted was simple enough: to remain an AT&T U-Verse customer while moving from one apartment to another within the same complex. Somehow, this process took two and a half hours of...
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Tales From The AT&T Landline Twilight Zone
Imagine an alternate dimension. One where you have phone service, but it isn’t working. You call AT&T your service provider, and their automated response system tells you that you aren’t an...
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